Dynamics 365 Finance & Operations Support
F&O environments rarely suffer from a shortage of capability. They suffer from a close that takes longer than it should, a release cadence nobody formally owns, a backlog of half-finished configuration decisions, and security roles that grew organically. Kendra provides the support layer that holds all four.
Indicative planning range: $8,000–$18,000 / month for F&O managed support with finance operations. Final pricing is confirmed after discovery and scope alignment.
Support across the finance, supply chain, and technical surface of Dynamics 365 Finance & Operations — including the extension and integration layers that most often cause release-day surprises.
Where F&O environments actually lose time.
These are the patterns that repeat across mid-market F&O estates. Most are not platform defects — they are ownership gaps that only become visible during close or after a service update.
Close and period-end drag
Sub-ledger to general ledger reconciliation differences, intercompany eliminations that need manual intervention, batch jobs that must be rerun in the right order, and open transactions discovered too late in the calendar.
Release cadence nobody owns
Continuous service updates plus two major release waves a year. Without a formal owner, regression exposure is discovered by a user in production rather than by a test in a sandbox.
Extension and customization debt
X++ extensions written during implementation, never revisited, and now quietly constraining what can be configured — or breaking whenever a deprecated API is finally removed.
Batch, workflow and integration failures
Failed or stuck batch jobs, workflows waiting on a departed approver, and recurring Data Management Framework import errors that get rerun manually every week instead of fixed once.
Security role drift
Roles duplicated and extended over years until nobody can say cleanly who can do what — a problem that stays theoretical until the first audit or the first genuine segregation-of-duties question.
A backlog of deferred decisions
Configuration questions parked during go-live, still parked years later, each one adding a small manual workaround to somebody's month.
Functional, technical, and operational coverage in one subscription.
F&O support cannot be split cleanly between functional and technical without creating a handoff gap. The pod covers both, with US-led accountability and an offshore-enabled delivery model.
Functional coverage
- Finance: GL, AP, AR, fixed assets, consolidations, intercompany, budgeting.
- Supply chain: inventory, procurement, sourcing, and order-to-cash processes.
- Close support: calendar management, reconciliation, and escalation governance.
- Configuration changes and setup corrections across modules.
- Financial dimension and posting profile design support.
- Reporting, financial statement, and Power BI reconciliation issues.
Technical coverage
- X++ extension maintenance and minor development.
- Batch job monitoring, failure triage, and scheduling correction.
- Workflow configuration and stuck-workflow diagnosis.
- Data Management Framework package troubleshooting.
- Integration and API failure triage, including Power Platform flows.
- LCS environment, deployment, and sandbox refresh support.
One Version means the update is coming whether you are ready or not.
Microsoft's continuous update model removed the option of staying on an old build. What it did not remove is the need for someone to own regression testing — and in most mid-market F&O estates, nobody formally does.
How releases are managed inside the subscription
Updates land, something breaks during close, and the team spends the worst week of the month diagnosing a change that was published weeks earlier.
Exposure is known before the update window, tested in a sandbox, and remediated on a normal working day rather than under close pressure.
The finance calendar. Release risk is one of the few support problems whose timing is entirely predictable — which makes it the cheapest one to prevent.
Controls, segregation of duties, and auditability as standing scope.
Support work touches security roles, posting setup, and workflow approvals — the exact areas auditors examine. Treating governance as a standing part of support, rather than an annual scramble, is materially cheaper.
What governance covers
- Security role review and rationalization as roles drift over time.
- Segregation of duties conflict identification and remediation options.
- Change control discipline for privileged configuration and financial setup.
- Audit trail and evidence support for recurring control questions.
- Documented ownership for who can approve what, and where.
- Environment and deployment discipline across LCS sandboxes and production.
Where the boundaries sit
- Core accounting rules, approvals, and system-of-record integrity stay anchored in F&O.
- Privileged financial, configuration, and security changes remain under approval or formal change control.
- Kendra proposes and executes; the client retains approval authority on control-relevant changes.
- New implementations, re-implementations, and major upgrades are scoped separately.
- Data migration programmes are scoped separately.
What F&O buyers ask before changing support model.
How is F&O support different from Business Central support?
Who owns regression testing for service updates?
Do you cover X++ development, or only configuration?
Can you work alongside our existing implementation partner?
What about segregation of duties and audit findings?
Do you support multi-entity and intercompany operations?
Need F&O support that holds the close and the release cadence?
Start with an assessment of close bottlenecks, release exposure, extension footprint, security role drift, and the backlog decisions that keep getting deferred.